If you receive your order but need to return all or part of it, then that is completely fine too! We offer a generous (well, we think so!) 30 day money back guarantee with no questions asked, so long as your order doesn’t come back to us damaged. If this affects an order you place, we'll notify you as soon as possible. We do reserve the right not to deliver an order if we believe the address isn’t secure or incorrect, for example to some communal postal addresses or PO Boxes. Please wait until your delivery due time has passed before contacting us and where possible, refer to the tracking information provided in the dispatch confirmation. This may result in your items arriving on different days or from different couriers.Īll UK orders will not receive additional charges unless you opt for a delivery upgrade. We will do our best to package all your orders into one parcel, though some larger orders will require multiple parcels to be sent. Please click here to Contact Us or email us at Deliveries of multiple items 1. You are welcome to contact us if you need to make a change to your order before it has been dispatched, or if a mistake has been made after you have received it. We are proud of our UK-based customer service and we will always endeavor to support you wherever possible. Whilst this may be the case, computer systems are not infallible and we will always contact you first if an error has been made. We have optimised all of our systems to ensure that it is not possible for our customers to purchase items that are out of stock. My Item Is Now Out Of Stock, But I Have Paid For It. Where possible, please refer to the tracking information that you have received for any updates from the courier, as they may be experiencing some disruptions. Why Is The Delivery Time Longer Than I’d Expect? **Free domestic delivery, domestic expedited delivery and standard international delivery are offered with limited tracking information *This service is provided at the same price as the standard delivery if the order exceeds 2.5kg Once your item has left our warehouse, we will send you an email with tracking information.** This is an upgrade service that we offer above the standard delivery costs.Ĭouriers we use for international orders are Deutsche Post, DPD, DHL. Standard Delivery: 10 to 15 working days within Europe and 15 to 21 working days outside of EuropeĮxpedited Delivery* (Europe Only): 2 to 8 working days. We are able to post to almost any country, though a postage charge will be applied that is calculated by the weight of the item. We will, of course, do everything we can to either mitigate or remove all unexpected charges where possible. Please be advised that some destinations may not allow for delivery and duty to be paid on dispatch and as such, you may receive additional import or export charges upon receipt of your order. *Next Day Delivery only available when orders received before 2pm Monday to Friday Non-Mainland UK & International Deliveryĭelivery charges will be calculated at checkout. This may take up to 3 to 5 working days to arrive. We offer free delivery to all of our UK / Domestic orders. For this customers will require our non-magnetic rubber steel/ferrous sheet of which you can find at the link here.ĭelivery Information UK Mainland Delivery *Please note* The sheets are magnetic on one side and although these sheets are ‘magnetic’ they are not magnetically receptive and consequently, we would not recommend customers to use them for storing or displaying magnets.
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